Delivering success through process improvement and solution design


David W. Klemp, MBA/EB, PMP, CSM...

2 Hollins Drive • Santa Cruz, CA 95060 • T: 831-429-9221 • C: 831-706-8100 •

Results-driven Technology Operations Management Professional with proven success in the direction of top-performing engineering, quality assurance, development, and process improvement programs. Special expertise in managing software/hardware design, testing, enhancement and streamlining development cycles. History of increasing efficiencies and quality and driving down costs. Cross-functional leader expert and building and leading critical QA and test departments. Excellent problem solving, strategic planning and global team leadership skills. Select accomplishments include:

§  Established and managed two complete Quality Control/Testing departments for companies.

§  Streamlined test cycles for several companies through automation of processes.

§  Improved efficiency by implementing tool to facilitate code and document sharing at global levels.

§  Reduced development and test times by instituting standardized QA procedures.

Capabilities that Facilitate Success

§  IT Operations Management

§  System Improvement

§  Test Engineering Planning

§  Software Management

§  Configuration Management

§  Enterprise Process Control            

§  Project and Program Management

§  Change Management

§  Policy and Procedure Development

§  Budget and Cost Control

§  E-commerce Systems Development

§  Spacecraft Systems Expertise

§  Test Laboratory Management

§  Agile, Scrum, and Rapid Prototyping Processes

Driving Revenue and Growth through Operational Excellence and Technical Expertise

BENEDICTINE HEALING PRODUCTS LLC, Santa Cruz, CA                                                        2004 – Present

Startup wholesale and retail ecommerce business specializing in herbal products.

CHIEF EXECUTIVE Officer/Co-Founder (since 2012)

Oversee business and technology operations, including infrastructure design, website design, e-marketing, PCI compliance, and business systems. Develop marketing and communications collateral. Create long and short-term plans, operational goals, and corporate procedures. Managed HR, product development, and training. Coordinate domestic and international manufacturing. Supervise staff of six.

§  Increased sales by building relationships with distributors and establishing direct channel sales.

§  Dramatically improved web-based sales of 200 products by initiating use of Web 2.0 for social media, affiliate programs, email campaigns, web analytics, and mobile shopping cart.

§  Managed design and development of website to support business functions and sales.

§  Reduced telecom and web hosting costs by negotiating new agreements with vendors.

§  Enhanced business model by instituting e-commerce connections to credit clearing firms and banks.

§ Consistently met all PCI compliance requirements.

DRYDEN FLIGHT RESEARCH CENTER, Lancaster, CA                                                            2001 – 2004

NASA’s center for research, development, and delivery of advanced aeronautics and space technologies.

Systems Management Consultant

Oversaw on-site software systems test management and led usability evaluations of new products. Worked with senior staff, designers, and developers to resolve issues relating to PC-based distributed processing architecture that received RADAR data for real-time tracking purposes. Planned and led product demonstrations and training sessions. Prepared project reports for NASA management. Organized installations at selected sites. Served as Product Administrator for multiple flight projects. Coordinated up to 20 persons per project.

§  Reduced test cycles by working with outsourced contractor to design test automation suites.

§  Improved test management capabilities by identifying enhancements to design specifications and by implementing training sessions.

§  Awarded two separate consulting contracts based on superior performance.

ARC CORES/ARC INTERNATIONAL, Santa Cruz, CA/London, UK                                     2000 – 2001

Global leader in design and manufacture of configurable processor technology.

International Quality Director

Managed design and development of corporate QA plan to integrated operations in US, Canada, and UK. Led definition of QA plan and selection of configuration management system to support file sharing for defined process. Worked closely with Project Managers on requirements determination and with site managers on timelines. Coordinated training and installation schedules.

§  Dramatically increased productivity and reduced costs by implementing solution that enabled code and document sharing across global locations.

§  Streamlined development and test cycle times by instituting standard QA processes.

§  Carried out all application evaluation and approval, and negotiated agreement with vendor.

SUTMYN STORAGE CORPORATION, Sunnyvale, CA                                                              1997 – 1999

$10M start-up manufacturer of virtual storage systems for IBM mainframes.

Director of Quality Assurance and Manufacturing Test

Established and managed company’s first official software and hardware QA department. Supervised staff of 15. Formulated all policies and procedures. Oversaw configuration management, release engineering, and manufacturing testing for flagship SAN product. Coordinated supply chain activities with contractors in US and Japan. Actively involved in customer installations.

§  Streamlined test cycles from weeks to hours through automation of processes.

§  Managed design and build of complete hardware/software test laboratory.

OCTEL COMMUNICATIONS CORPORATION, Milpitas, CA                                                1993 – 1995

Manufacturer and distributor of voice messaging systems and other telecommunications tools.

Product QA Manager

Oversaw design and launch of complete testing laboratory for new voice messaging system. Hired and supervised staff of 30. Managed Protocol and Delivery Test group and Customized Voice Response Test group.

§  Improved efficiency 75% by implementing automated test procedures.

Previous Experience

Test Manager, AMDAHL CORPORATION, Milpitas, CA                                                             1992 – 1993

Software QA Manager, BOOLE & BABBAGE, INC., Sunnyvale, CA                                        1990 – 1992

Test and Integration Manager, JET PROPULSION LABORATORY, Pasadena, CA               1986 – 1990

Prior experience available upon request


MBA in E-Business, University of Phoenix

BA in Fine Arts, San Jose State University

Certifications and Training

Certified Scrum Master (CSM)

Master Certificate in Applied Project Management, Villanova University

PMI Project Management Professional (PMP)

PMI Agile Practitioner (in progress)


Project Management Institute (PMI)


Technical Skills

UNIX, Solaris, Windows, Linux, Mac OS, MS Office, Project, XRunner, Winrunner, Java, C, C++,
shell scripting, HTML, Fireworks, Flash, XML, TCP/IP, and more